Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Chile Monster and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Chile Monster believes that customer conduct violates applicable law or is harmful to the interests of Chile Monster and its subsidiaries.

     

    Customer agrees that by selecting either ground service or home delivery with FedEx on any and all perishables in their order that it is their own risk of the product not arriving in good order/perished.  Chile Monster guarantees 2 day air or overnight delivery on perishable shipping ONLY.



  • Privacy Policy
  • Chile Monster use of personal information that you may submit to Chile Monster through this Web site is governed by the Chile Monster Privacy Policy. At ChileMonster.com, we are committed to protecting your privacy. Your name, e-mail address, mailing address, credit card number, and credit card expiration date allow us to process and fulfill your order and to notify you of your order status. We may also use the information we collect to occasionally notify you about important updates, new ChileMonster.com services, and special rebate offers we think you'll find valuable. ChileMonster.com does not sell, trade, or rent your personal information to others.



  • Shipping & Delivery
  • At this time, Chile Monster ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    We ship all products we directly carry on Mondays and Tuesdays of each week, and close out orders on Sunday evenings.  If you order is received Monday or later, your order will go in for the following weeks orders.  Chile Monster guarantees perishable orders for either 2 day air or overnight delivery.  Customer accepts all risk of perishables shipping via ground or home FedEx delivery.  Please pay attention to the tracking information sent once your order has shipped and be there for arrival of your package to get it immediately refrigerated. Chile Monster is not responsible for shipments left outside on porches in hot temperatures. 

    *Ristras, candles, and items from some of our boutique products ship directly from the manufacturer and will not fall under the guidelines of Monday/Tuesday shipping.  Ristras can take longer to ship due to the "treating" and drying process.  Email us with any questions you have.

     

    Email us if you have questions: info@chilemonster.com